Conflict escalation in paediatric services: Findings from a qualitative study


An article from Media Watch, compiled and annotated by Barry R. Ashpole (Ontario, Canada). More reports can be found at IPCRC.NET

ARCHIVES OF DISEASE IN CHILDHOOD | Online – 4 May 2015 – Conflicts escalate in a predictable manner. Clearly identifiable behaviours by both clinicians and parents are defined as mild, moderate and severe. Mild describes features like the insensitive use of language and a history of unresolved conflict. Moderate involves a deterioration of trust, and a breakdown of communication and relationships. Severe marks disintegration of working relationships, characterised by behavioural changes including aggression, and a shift in focus from the child’s best interests to the conflict itself. Though conflicts may remain at one level, those which escalated tended to move sequentially from one level to the next. Understanding … [this] … provides clinicians with a practical, evidence-based framework to identify the warning signs of conflict in paediatrics.

Read the open access full text article here.

From Barry Ashpole Media Watch: 11 May 2015 (#409)